When you complete a checkout, your credit card company puts an authorisation hold (pre-authorisation) for the order amount on your card. This money has not been paid to TravisMathew, rather your card company has put a hold on it for you while you check out. If your address information then fails to validate (often due to a different billing and shipping address or your information was entered incorrectly), then your payment will be declined. Your credit card company will release the authorization hold between 3-7 business days after it is made depending on your financial institution. If you attempt to checkout multiple times, your card will be authorized multiple times, but not charged.
Why does my bank statement show multiple transactions for the same order?
Last updated: Mar 31, 2021
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